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FAQ

Frequently Asked Questions

Q: What are the benefits of the Aero Premium, VELOX rim tape upgrade?

A: Find the benfits here.

Q: What are the differences between Reynolds wheels?

A: At the top of the list are our materials and molding process. We use high temperature and pressure combined with 100 per cent unidirectional carbon (no heavy, carbon cloth) to create sturdy rims with resin ratios we've perfected in the lab.

The result is a rim that is less brittle and more durable, with lower resin content and increased strength between fiber layers.

Controlled bladder inflation during the molding process ensures that we properly pressurize the bladder and create a rim with extremely low voids.

Q: Do Reynolds wheel meet the standards for UCI Non-standard wheel for use in UCI events?

A: Yes, the following link will take you to the UCI Non-standard wheels in conformity with article 1.3.018. http://www.uci.ch

Q: Are your hubs compatible with both Campagnolo and Shimano?

A: Yes, by swapping axle end cap and freehub body. A re-dish of the wheel may be required.

Q: Why do you locate your nipples inside the rim?

A: Locating the nipple inside our rim means we can drill smaller holes. When working with carbon products, the less cutting we can do, the better. By making a smaller hole, we cut fewer fibers, thereby increasing the strength of our rim.

It is also more aerodynamic. Nipples are larger than the spoke and create turbulence. By locating them in the rim we can reduce that turbulence.

And finally, it allows us to get a higher spoke tension. Higher spoke tension means less spoke fatigue and creates a more durable, true wheel.

Q: What is your warranty?

A: Our customers are protected by a two-year limited warranty. It is our mission to manufacture the highest quality composite products to the highest quality-control standards.

To keep them rolling at their best, we encourage you to have your wheels routinely inspected by an authorized Reynolds dealer or service technician. If any excessive wear, breakage or other potential problem is noticed with any of our products, please stop using it immediately and bring it to your local Reynolds dealer for inspection. Our warranty is two years from date of purchase to the original owner on wheel sets.

Limitations

A Reynolds product warranty will only be valid if purchased through an authorized Reynolds distributor/dealer. In order for the warranty to take effect on any Reynolds product purchased through an authorized Reynolds distributor/ dealer a warranty registration form must be filled out at www.reynoldscycling.com/warranty by the customer.

Our warranty does not cover damage resulting from the following: shipping, storage, failure to follow installation guidelines, misuse, crashes, use in conjunction with non-compatible products or normal wear and tear.

You can find out more by visiting our warranty page.

In the event of a crash or accident, one may take advantage of our crash replacement policy.

Q: What size tire do you recommend for Reynolds wheels?

A: With a Reynolds tubular wheel we suggest nothing less than 22mm. The rim profile for the tire seat is designed around this size, and a smaller tubular may not adhere to the rim properly.

Q: What do you recommend I use to mount my tubular tires?

A: We recommend following tire manufacturer's guidelines for mounting tubular tires.

Q: What tire pressure should I use?

A: For tubular wheels, follow tire manufacturer's guidelines. For a clincher, the maximum PSI is 150.

Q: What brake pads do you recommend for Reynolds Carbon wheels?

A: We recommend you use the Reynolds carbon-specific pads included with your carbon wheel set. These pads may also be use on our alloy rims, but be sure to check them or change them before using them on carbon rims again.

Using any other pad or compound on carbon rims may reduce braking performance or damage your rim. Please note, using any brake pads besides the ones specified for your wheelset will void your warranty and/or RAP claim.

Use of cork brake pads, even if designed specifically for carbon rims is not recommended and will void all warranty and/or Reynolds Assurance claims.

Q: What is the braking surface of Reynolds Carbon Wheels?

A: The braking surface is woven scrim. There is an outer layer that is heat-resistant, improving the durability of the rim and providing a tactile surface for pads to grip.

Q: I have difficulty mounting clincher tires. What should I try?

A: We suggest using a thin rim strip. Try Reynolds carbon specific rim strips included with your wheelset. Talcum powder or baby powder will allow the tire to slide on the wheel more easily.

Q: Is it ok to use tire levers in removing tires on Reynolds Carbon clincher wheels?

A: You can safely use Reynolds-specific tire levers or other plastic tire levers. Do not use metal tire levers.

Q: What length presta valve should I use?

A: All 66mm profile and deeper wheels are shipped with a presta valve extender.

DV (46 mm rim depth) presta tubes should use a 60+mm valve to put the pump head directly on the tube.

Mid V (32 mm rim depth) wheels should use a 48 mm presta valve to put the pump head directly on the tube.

And KOM (23 mm rim) can use a standard length valve.

Q: Do you have a rider-weight limit on Reynolds Carbon wheels?

A: We do not have specific rider-weight limit for any of the models of Reynolds Carbon wheels. However, a heavier rider will find less flex out of wheel with a deeper rim profile and/or a wheel built with a higher spoke count.

Weight recommendations:
Cirro, KOM - up to 175 lbs.
Stratus DV UL with 16/20 spoke count - up to 190 lbs. We recommend a spoke count of 20/24 for riders over 190lbs.

Recommendations may vary depending on riding style and desired performance.

Q: What spoke wrench do I need to true my Reynolds wheels?

A: Reynolds has both a professional spoke tool and a personal spoke tool that will allow you to true/tension the hex nipple on Reynolds wheels. Otherwise 3/16" (4.7mm) socket driver or an older Campy t-handle spoke wrench will work as well.

Q: What hubs do you use?

A: Reynolds uses a variety of hubs including the following:

  • Reynolds Carbon with Torque Flange (Performance Line)
  • Reynolds Straight Pull Design (AERO Line)
  • Reynolds Carbon with Torque Flange (RZR Line)
  • Straight pull Black Anodized (Road Alloy)
  • Alloy External Red Anodize (MTN Carbon)
  • Reynolds Black Anodized Straight Pull Mountain (MTN Alloy)
Q: What spoke length do I need for my Reynolds Carbon wheels?

A: See Spoke Length Spreadsheet or have shop technician call Reynolds customer service.

Q: What is the spoke tension for Reynolds Carbon wheels?

A: See Spoke Length Spreadsheet or have shop technician call Reynolds customer service.

Q: Can I switch between my Reynolds Aluminum wheels and Reynolds Carbon wheels?

A: Yes, as long as you change the brake pads.

Carbon-specific pads will be fine against your aluminum rims however be sure to change them if you go back to carbon rime. Even the smallest metal sliver can scratch or damage your carbon rims once stuck in your brake pad.

Q: What does the Reynolds carbon waterbottle cage weigh?

A: 35 grams

Q: Can I use a large water bottle with a Reynolds carbon waterbottle cage?

A: Yes! Your Reynolds carbon cage will hold any bottle over even the roughest roads.

Q: Can I use a Reynolds carbon waterbottle cage on my mountain bike?

A: Yes! We've had several people tell us they work extremely well on mountain bike rides, even over the roughest sections.

Q: What tires do you recommend I use on my new Reynolds wheels?

A: Reynolds Cycling manufactures every rim to conform to ETRTO standards. Reynolds Engineers spend countless hours testing tires and tire fit to ensure maximum safety, reliability and durability. Due to the variability of tire tolerances, Reynolds Cycling cannot warrant the fit, compatibility, durability, or suitability of any specific tire brand or tire model. Click HERE for more info.